The Dinah will now take place September 16th to 21st, 2020.
I’m committed to getting The Dinah through this and appreciate the growing number of you who plan to attend either the 2020 or 2021 Dinah to help us achieve that goal. We need your support and appreciate it more than I could ever express.
As many of you know, this is the most challenging period ever for the music festival industry, with many producers wondering if their festival will even make it through this crisis. I have included a good article to read that illustrates how the music festival industry has been affected.
TRANSFERRING YOUR TICKET
If you plan to transfer to either the September dates or the 2021 dates, there is nothing you need to do. The transfer will take place automatically. You can even change your mind and show up at the September event and your ticket will be ready for you. If you don’t use it, it automatically will transfer to 2021.
SELLING YOUR TICKET
We have opened up the registrations so that you may sell your ticket and will assist in your efforts to do so. If you email us at firstname.lastname@example.org by April 15th, we will add your ticket to our resell list and sell it on our site. This offer is intended for people who are in real hardship, have lost a job and/or are temporarily not working. If you are not in that situation, please support us and help us get though this by transferring your ticket instead of selling. Your ticket will be sold for the amount you bought it for so for many, the price is lower than our ticket sales.
We will work with everyone to help make sure anyone who needs to sell their ticket is successful. We will certainly do our best to help you achieve this end. I feel confident we will be successful if we work together.
WE’VE LISTED YOUR TICKETS ON OUR SITE AND ARE SELLING YOUR TICKETS BEFORE OURS.
We have opened up the ability to change names in your Eventbrite account so that you can sell or transfer your ticket directly, then change the name in your account so they will receive all further communication. You can write us to request we send a confirmation to the buyer to confirm the sale.
WHY NO REFUND?
Our contracts are consistent with other music festivals and the majority of festivals are adhering to their policy in an effort to remain solvent. These are tough times for any festival and we are no exception. With any festival postponement, the festival production cost remains consistent. Festivals aren’t receiving refunds on the majority of deposits, and those that are refundable, like artist’s deposits if the artist can’t reschedule for instance, will be re-invested in booking replacement artists and/or costs associated with the postponement.
Many of you have been supportive of our efforts to coordinate and communicate the postponement and have sent encouraging and appreciative notes to us. Thank you. Your kindness will never be forgotten. I have no doubt that the community’s overall support of The Dinah will carry us through this challenging time. My staff and I look forward to producing a magical Dinah in September. Our artists may change, some venues may change, but The Dinah magic we create every year will be more powerful than ever as we get through this crisis together.
If you have any further questions, please email. I respond to them all.
Thank you for your understanding and patience.
You have a lot of questions, and we are going to answer them all here. If you do not find an answer you are looking for, please email us at email@example.com and we will add all relevant questions to this list.
WHAT IS THE WEATHER LIKE IN SEPTEMBER?
It’s perfect! We choose the 3rd weekend in September because it’s officially the last week of Summer and the weather is perfect. We wanted to avoid the 120 degree heat in August and the potential for flu season in October and we’re beyond thankful The Hilton shuffled some dates for us so we could offer you the best possible date available. The range is 93 to 103 degrees, perfect for a pool party.
ARE ALL THE PARTIES STAYING AT THE SAME VENUES?
We may actually turn the Hilton into one huge Party Planet. Imagine a property wide party takeover with four different music rooms, the outside pool area for this steaming hot deserts nights, the entire lobby, restaurant, meeting space so that we create our own Dinah Party Planet.
The Hilton and Palm Springs Convention Center have been home to the Pool Parties for over a decade. We also added Asia SF PS which is the most stunning new nightclub in Palm Springs.
Q: CAN I CANCEL, TRANSFER OR MODIFY MY HOTEL ROOM IF I AM BOOKED AT A DINAH OFFICIAL HOTEL – THE QUALITY INN, THE COURTYARD OR THE HILTON?
A: Yes, you can. Please be patient though as it will take a few days for Hotel staff to know there has a policy change and that you can cancel and postpone. If anyone is having a problem canceling their reservation, write me directly and I will personally intervene to make sure it happens. firstname.lastname@example.org.
These are the instructions the hotels have provided me:
FOR THE HILTON:
All existing reservations will be transferred to the new set of dates according to the days booked. For example, if your reservation was booked in April arriving Thursday and departing on Monday, your reservation will be moved to the new set of dates from that Thursday to Monday. In the unfortunate event the new dates do not work for you, please call the hotel directly at 760-320-6868 and dial 0 for the front desk or extension 436 for the Reservation Supervisor and the hotel will make the change. If you need to cancel completely, we will accommodate that for a short period off time. call the hotel directly following the same instructions as before by March 29th and the hotel will cancel your reservation and issue a full refund. Please note, cancellations received after 3/29/20 will be non-refundable.
FOR THE QUALITY INN:
They have also transferred reservations but you can cancel them at anytime.
FOR THE COURTYARD:
They will be calling everyone and offering either a transfer or an opportunity to cancel.
I CAN MAKE THE SEPTEMBER DATES! I’M STOKED! HOW DO I BOOK MY HOTEL ROOM?
If you do not have a reservation yet, the new room block will be available to book starting 3/30/20. We will be posting a new booking link on our website at that time for all new bookings.
I CAN MAKE THE SEPTEMBER DATES! HOW DO I ORDER DINAH TICKETS?
The Dinah order form is still up and active and taking orders. We encourage you to order from guests who need to sell their tickets first. Only ticket sellers who are verified purchases will be able to post tickets for sale.
CAN I TRANSFER MY TICKETS TO THE SEPTEMBER DATES?
Yes! All Dinah ticket purchases are non refundable, but if we postpone an event we do allow transfer to the postponed event. And it’s automatic. You don’t have to do anything. Your receipt and confirmation with barcode will not change. Plus, we are going a step further because of the extenuating circumstances and allowing all tickets transfers to either the September 16-20 dates or to the 2021 or later dates.
IS MY DINAH TICKET REFUNDABLE?
Dinah tickets are non-refundable. They are transferable to the next Dinah you can attend and hopefully the September dates will work. We are however allowing name changes for those of you who absolutely can not make both dates so that you can sell your ticket.
Here is the process you went though before you made your purchase.
When you arrive at the event page, you see an event description. It states in part:
“Should we cancel an entire event, we will either offer a replacement date or reschedule the event during the weekend.” and “All sales are final. No refunds. No exceptions.”
Your next step is to order tickets. Once you do that and hit confirm, you are brought to a page that has our Terms and Conditions and outlines your order. This page outlines the conditions in which we would refund a ticket. The verbiage states in part:
“Should we cancel an entire event, we will either offer a replacement date for the following year or reschedule the event during the weekend. Only if we cancel an event in its entirety, and offer no substitute, will we will offer a refund. Club Skirts is not responsible for errors and omissions.”
You check a box that confirms you have read these conditions and also states “All sales are final. No Refunds. No exceptions.” You have to check this box to purchase a ticket.
The above verbiage [in part] also appears on your receipt which appears after you purchase and is also sent to your email address on file, in a pdf form.
Lastly, you receive a confirmation page. It states in part:
“Only if we cancel an event in its entirety, and offer no substitute, will we will offer a refund. Club Skirts is not responsible for errors and omissions. “
Please understand we must abide by our long-standing Conditions of which you agreed. None of us expected this level of disruption and we are doing everything we can to make it as easy as possible to transfer your tickets, including allowing name transfers. What’s most important is that the event is safe and we are not putting any one in harm’s way by holding a large gathering in this climate.
I hope you can join us for The September dates or the2021 dates. In the meantime please stay safe. follow all health precautions and we’ll get thorough this together.